Privacy Policy

XVII Degrees Pty and other related entities trading as “XVII DEGREES” are committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment, including to:

• comply with the Australian Privacy Principles (“APPs”);
• ensure that we manage your personal information openly and transparently;
• only collect personal information from you that we need in order to offer you the best possible service and customer experience;
• tell you how we might use your personal information;
• let you know if we need to disclose your personal information to anyone else (including anyone overseas) and if so, in what circumstances this might occur;
• keep your personal information secure;
• promptly respond to any request by you not to receive direct marketing material from us;
• make sure your personal information is kept accurate and up to date and to properly dispose of any personal information which is no longer required by us; and
• ensure that, where appropriate, you can access and correct your personal information.

About this Policy

This policy is intended to explain clearly some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the Privacy Act 1988 and Privacy Regulations 2013 (“Act“) and the Australian Privacy Principles.

References to “our”, “us” and “we” in this policy are references to XVII Degrees Pty Limited and trading as “XVII Degrees or 17 Degrees” and its related entities and associated websites including www.17degrees.com.au

This “Website” is owned and administered by XVII Degrees Pty Limited.

This policy gives a broad overview of our policies in relation to privacy but if you require further information, you are welcome to contact us or to read any of the privacy statements or notices that will be issued to you as and when personal information is collected.

You must read this privacy policy before providing us with any personal information or using the Website. By providing us with your personal information and using the Website, you are confirming your agreement and consent to the policies and procedures described in this privacy policy.

What sorts of personal information do we collect?

We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to provide to you the best possible service and customer experience.

Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:

• information that we may require to identify you, including your name, home address, email addresses or other IP addresses and server details, and your date of birth;
• information that we can use to contact you;
• information we may require to confirm your identity, including your driver’s licence number;
• information that may assist us to confirm your financial position or credit history, business dealings or company credit information.
• Information that identifies your activity details including access and visits to our website.

It would be very unusual for us to need to collect all or even most of the above information from you, however the information we will require will depend on the specific service or services that we are providing to you.

We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services that you require from us including using your personal information to aggregate your activities to assist in the management and operation of our website, services, performance benchmarking, portals or platforms maintained for your use.

Why do we require your personal information?

There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific services that we are providing to you but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it.

Usually, the main reason that we will need to collect your personal information will be relating to a product or service that we are providing to you or are about to provide to you and for contacting you in relation to those services. Our main services include the provision of legal services, relating to intellectual property.

We may also use your personal information for other reasons, including:

• to contact you in relation to an event, special offer or product that you might be interested in;
• to assist us to run our business and to improve our services and performance, including staff training, accounting, risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research and statistical analysis; and
• to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.

How do we collect your personal information?

We may collect your personal information:

1. directly from you, either in person or over the phone;
2. when you place an order via the Website;
3. when you interact with the Website; or
4. from other sources.

We will always collect your personal information directly from you unless it is impracticable to do so. This would usually be done through the Website when you elect to disclose your personal information to us for a particular purpose.

Cookies

Your personal information will not be collected if you are only browsing the Website but we do use cookies to better tailor our information and our services to meet your needs. A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Collecting and disclosing personal information about others

Wherever possible, we will collect personal information directly from the relevant individual to whom that information relates.

How do we use or disclose your personal information?

We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:

1. to set up and activate your account with XVII Degrees r or related entities;
2. to consider your request for a product or service;
3. to enable us to provide a product or a service to you;
4. to coordinate delivery of your goods or services;
5. to facilitate and process your orders and payments;
6. to carry out or respond to your queries or requests;
7. to provide information to you that you have requested;
8. to provide additional information to you as requested by you and to respond to your queries about our products;
9. to facilitate your entry into competitions run through the Website;
10. to facilitate your use of the Websites.
11. to facilitate online chat;
12. to any third party suppliers of our goods or services, including third party application owners or licensors;
13. to any third party credit provider to facilitate the provision of credit to you as required;
14. to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand your needs or to develop, improve and market our products and services to you;
15. for regulatory reporting and compliance with our legal obligations;
16. to relevant third parties to undertake fraud checks;
17. to perform administrative and operational tasks (including risk management, systems development and testing, staff training and collecting debts);
18. to facilitate product reviews and to seek your feedback in relation to particular products, customer satisfaction and our relationship with you and to manage any customer complaints;
19. for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose;
20. to our third party service providers, for use in direct marketing of promotions, products and services that our third party service providers think may be of interest to you, including to add to a database complied for this purpose;
21. to monitor or improve the quality and standard of service that we provide to you;
22. to consider any concerns or complaints you may raise against us;
23. to our agents, successors and/or assigns;
24. to notify you of offers that may be of interest to you; and
25. to better understand your preferences.

Do we share your personal information with others?

We may share your personal information with other companies that are related to XVII Degrees Pty Limited or with any Recipient Party. By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you consent to your personal information being shared with our related entities and with any one or more of the Recipient Parties.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions. Further, our contracts with these third parties will always require the third parties to comply with the APPs (or equivalent standards).

Will we disclose your personal information to anyone overseas?

There may be circumstances where we need to disclose personal information that we hold about you to a third party overseas (“Overseas Recipients”). This may occur, for example, where we have a database or server hosted outside Australia or where you are interacting with an application which is based overseas.

The countries to which we are most likely to send your personal information include the United States of America and the United Kingdom.

How can you access your personal information?

Usually we will be able to provide you with access to your personal information upon receipt of your written request, either by email to admin@17degrees.com.au

Links to other websites

This Website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Changes to this policy

From time to time it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time. XVII Degrees  welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact at admin@17degrees.com.au